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January 16
webinar
Jan 16, 2018
Credits:

OVERVIEW How do we manage projects and customer relationships effectively? How do we understand the full scope of a customer “project”? How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects? To whom do we delegate specific responsibilities and when? These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing. WHY SHOULD YOU ATTEND By attending, you will understand how to even more effectively: Understand the essentials of project management Plan for identifying project needs Practice scheduling and teaming Create the necessary plans which will allow you to more effectively manage projects to success Help you to more effectively manage others’ expectations Keep projects on track Gain knowledge and skills you can apply to all project team situations Keep content, process and structure on track to produce positive outcomes Would you like to get more (or all!) of the projects you manage in on time and on budget? Are you concerned about people on your project teams not knowing enough about how to effectively manage a project? What about yourself? Would you like some help to more effectively manage your projects? Would you like to more effectively manage others’ expectations? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line! AREAS COVERED What We Will Cover Introduction to Project Management What is a Project? What is Project Management? What skills do you need to effectively manage projects? Why is Project Management needed? Leading contributors to Project Success Identifying Needs, Starting Toward Solutions Identifying Stakeholder Needs and Expectations Identifying Roles and Responsibilities Creating a Scope Document Gaining Stakeholders’ Consensus and Approval Scheduling and Teaming Planning Creating a Work Breakdown Structure Performing Risk Management Creating a Project Schedule Creating a Budget Creating a Project Team Management Planning and Execution Creating a Communication Plan Track the Project and Resolve Issues Manage Resources Managing Project Success and Customer Satisfaction Success Managing Quality Managing Change Project Closure Conducting a Project Review Identifying the Lessons Learned Compiling a Project Report LEARNING OBJECTIVES By attending, you will understand how to even more effectively: Understand the essentials of project management Plan for identifying project needs Practice scheduling and teaming Create the necessary plans which will allow you to more effectively manage projects to success Help you to more effectively manage others’ expectations Keep projects on track Gain knowledge and skills you can apply to all project team situations Keep content, process and structure on track to produce positive outcomes WHO WILL BENEFIT CEO Senior Vice President Vice President Executive Director Managing Director Regional Vice President Area Supervisor Manager SPEAKER Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom. He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance. His publications range widely, touching all important aspects, right from ASTD/Performance in Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill, has helped executives, managers and team leaders improve their performance and professional decisions. Chris has been interviewed for various radio and television programs. He has assisted organizations in merger, acquisitions and facilitated post-merger and acquisition integration. He has also actively been a mentor in developing project management, sales, customer service and marketing strategies, in-bound and out-bound call center programs, training and development management and new hirees. Fostering corporate growth through creative change and innovative initiatives is his forte! He is a Boston University alumnus, with degrees in management studies and organizational behavior. For more details click on this link http://bit.ly/2kSc9r4 Email: support@trainingdoyens.com Toll Free:+1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882 PRICE :$159

Member Price: $159 Non Member Price:

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Training Doyens Training Doyens 26468 E Walker Dr,Aurora, Colorado 26468 E Walker Dr Aurora, CO 80016-6104 United States of America 7209961616 (Tel) support@trainingdoyens.com