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January 29
Jan 29, 2018

OVERVIEW Difficult people are everywhere Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive AREAS COVERED What do you do when you encounter a difficult person The presentation gives you action steps and processes that work Analyze your reaction – what do you have control over What makes it difficult for you? What is the problem from your perspective? Strategies and steps to manage and handle the situation Business communication and styles Learn how to identify a difficult boss Common Mistakes people make with difficult bosses Ways to be Manage the difficult boss LEARNING OBJECTIVES Steps to handle the different types of difficult people Identify the different types of difficult people WHO WILL BENEFIT Leaders, managers, individual contributors, high potentials, baby boomers HR Managers Supervisors Senior Management Sales and Marketing Leadership Employee Relationship Manager Staffing Manager SPEAKER Valerie Pelan provides her clients a strategic and global perspective that combines her business experience with a current view of the competitive environment. As President of Integrated Focus, she provides executive coaching on leadership areas such as executive presence, career transitioning and leading change. Her breadth of experience as a business advisor spans Fortune 100 companies, government agencies and non-profit Boards. Some of her recent clients are Hyatt, Novation, AAFES, PepsiCo, AT&T, Bureau of Labor Statistics, Perot Museum, and UTD Executive MBA program. Valerie was featured in Jan. 2009 Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree she provides a strategic perspective on leadership that improves a person’s performance and positively impacts their career and business results. Valerie’s 20+ years of leadership experience includes strategic organizational areas: product management, competitive and financial analysis, regulatory affairs and new service implementation. This breadth of business acumen enriches her executive leadership development and consulting processes. Her clients like her thought provoking and purposeful solutions to their current business challenges. For more details click on this link : Email: Toll Free:+1-888-300-8494 Tel: +1-720-996-1616 Fax: +1-888-909-1882 PRICE :$159

Member Price: $159 Non Member Price:

Contact Information

Training Doyens Training Doyens 26468 E Walker Dr,Aurora, Colorado 26468 E Walker Dr Aurora, CO 80016-6104 United States of America 7209961616 (Tel) (Fax)