In partnership with:

ASA and ACHE logos

Bridge the Communication Gap

Medical school and residency prepare us for so much of what we need to succeed in our medical specialty but where do we learn to communicate with our leaders, lead teams, negotiate and influence outcomes in the workplace?

The ASA-ACHE MasterClass is designed to give you the skills you need to be an effective and respected team leader and powerful advocate for your practice and the specialty.

Based on needs and interests expressed by physician survey data, this virtual session seeks to provide team solutions via presentations, interactive discussions and case-based strategies that will engage attendees.  This Masterclass session can improve your personal performance which can positively impact patient care outcomes. 

Target Audience

This session is designed for Physician Leaders (Emerging and Practicing), Executive Administrators (Hospital and Private Practice) and Physician-Executive Dyads. 



Learning Objectives

After attending this session participants will be able to:

Identify and address ethical challenges
Develop techniques to bypass roadblocks in teams
Identify novel approaches to develop and facilitate a team

Commercial Support Acknowledgement

This activity is supported by an educational grant from Medtronic. 

ACCME Accreditation and Designation Statements

The American Society of Anesthesiologists is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The American Society of Anesthesiologists designates this live activity for a maximum of 4.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ACHE Accreditation Statement

The American College of Healthcare Executives awards 3.5 hours of ACHE Face-to-Face Education credit for this program toward advancement, or recertification, in the American College of Healthcare Executives. To qualify for ACHE Education Credits, the attendee must attend the entire seminar.  


The content of this activity is not related to products or services of an ACCME-defined commercial interest; therefore, no one in control of content has a relevant financial relationship to disclose and there is no potential for conflicts of interest.

The 2020 Masterclass has Sold-out.  Sign-up to be notified of MasterClass enduring education.


Amer Kaissi, PhD

Amer Kaissi, PhD

Amer Kaissi, PhD is a professor of healthcare administration at Trinity University, San Antonio, where he has taught courses in strategic planning and marketing, healthcare management and human resources management, in addition to directing the school's executive program. Dr. Kaissi is a certified professional executive and physician coach, advising on business planning and marketing projects, and is a national speaker with the Studer Group. He has published numerous journal articles on leadership, strategic planning and other topics. His most recent publication, Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders won the 2019 James A. Hamilton Book of the Year Award.  Dr. Kaissi is a Faculty member of the American College of Healthcare Executives.

Case Study: Agility & Resilience in Healthcare Leadership (PDF)

Assessment: Agility & Resilience in Healthcare Leadership (PDF)

Jake Poore

Jake Poore 

As president and chief experience officer of Integrated Loyalty Systems Inc. in Orlando, Fla., Mr. Poore and his team are transforming healthcare by hardwiring the human side into every aspect of patient experiences, including people, processes and physical environment. His unique and innovative approach engages patients, staff and providers as the experience architects, fostering ownership, buy-in, and insuring accountability and sustainability. Previously, Mr. Poore spent 18 years with the Disney Company, arming 60,000 employees to create positive, individualized experiences for 25 million visitors, yearly. Jake is a Faculty member of the American College of Healthcare Executives.

MasterClass: Resilience and Teamwork

Friday, October 2, 2020 | 7:30 a.m. – 12:30 p.m.

Virtual Meeting