The 2010 Medicare Contractor Provider Satisfaction Survey (MCPSS) Results Are Now Available!

The Centers for Medicare & Medicaid Services (CMS) has completed the administration of the 2010 MCPSS. The 2010 results reflect the percentage of provider satisfaction as distributed on the new, fully labeled, 5-point scale:

1-very dissatisfied
2-dissatisfied
3-neither satisfied nor dissatisfied
4-satisfied
5-very satisfied

A random sample of over 33,000 providers was selected to participate in this year’s survey.  Providers were asked to rate their satisfaction with services provided by the Fee-for-Service (FFS) Medicare contractors.  Of all providers who responded, more than 69 percent stated they were satisfied or very satisfied with their contractor’s overall performance.  Approximately 13 percent stated they were dissatisfied or very dissatisfied.
 
From the results, CMS is able to identify the contractor services that providers value the most, as well as areas that need improvement.  CMS will use this information to encourage process improvements with the FFS Medicare contractors.
 
The 2010 MCPSS public report details findings from the survey and can be accessed at https://www.cms.hhs.gov/MCPSS.